Verizon Transcript


June 24, 2016 | Posted in Uncategorized | By

Chat Subject: Order and Change Service
Your Question: Change service

Thank you for your patience. A Verizon chat expert will be with you shortly.

Agent Verizon has joined. (11:02:39)
Verizon: Chat ID for this session is 0123456789. (11:02:39)

ME (11:02:49): Hello
Verizon (11:02:59): Thank you for chatting with Verizon. May I have your first and last name?

ME (11:03:06): ME
Verizon (11:03:41): Thank you!
ME (11:03:51): You are welcome.

Verizon (11:04:11): I will be more than happy to assist you with changing your services.
Verizon (11:04:30): For security and protection of your account records, please provide one of the following pieces of information:
* 4 – Digit Account Pin #
* Your Account Number
* Alternate or Mobile contact phone number on file
* Customer Code

ME (11:04:30): I called Verizon last night and was told that I would have a follow up phone call from the person that helped me back on June 15.
ME (11:05:12): However I did not get the confirmation email that he said he would send.
ME (11:05:51): I am just trying to verify that was done and that I will be getting the follow up phone call that was promised.

Verizon (11:06:51): I will be happy to assist you. However, I will need some information to be able to locate your account.
Verizon (11:08:52): I haven’t heard from you for a few moments. Would you like to continue chatting?

ME (11:08:53): Account number: 123-456-789-0000-11
ME (11:09:17): Phone number: 555-555-1212
ME (11:09:31): Alternate phone number: 555-555-2121
Verizon (11:09:41): Thank you!

ME (11:10:24): What else do you need?
Verizon (11:11:34): You have secured the account information.

Verizon (11:11:50): Please allow me a few more moments to review the notes on your account.
Verizon (11:17:12): To confirm, were you trying to change the services to Internet only?
ME (11:17:49): No, that was already done.

ME (11:18:11): I was speaking with a specialist that I wanted to get back in touch with.
ME (11:18:40): I chose Internet only and wanted to do another package that she had mentioned
ME (11:18:51): the agent i spoke with was not able to help me

Verizon (11:18:56): I apologize, I am showing the follow up was closed since the order was completed.
ME (11:19:15): that is not was i was told last night

Verizon (11:19:26): I will be more than happy to assist you with any other changes you may be interested in.
ME (11:19:35): and since i did not receive the email you just confirmed what i had feared
ME (11:19:51): currently i have internet only

Verizon (11:19:56): I am showing the follow up was closed today.
ME (11:20:08): by whom?
Verizon (11:21:53): I do not have this information. The notes show the follow up was closed due the change to Internet only.
Verizon (11:22:33): May I ask what services were you interested in at this time?

ME (11:22:40): okay – well the request that I had made last night was to get the person that helped me with my sevices on June 15th
ME (11:23:10): Internet with basic tv – no box needed for the tv
ME (11:23:41): which was quoted to me to be $75 total with everything included
ME (11:24:42): and the agent i spoke with last night was not able to do tv without a box and was not able to get the same deal as the specialist i spoke with on June 15

Verizon (11:25:32): I apologize, our promotions and discounts change often.
ME (11:25:34): can you just find me the contact information for the specialist that i spoke with on June 15?

Verizon (11:25:54): I will be more than happy to review the available promotions we have to offer at this time.
ME (11:26:55): go on?

Verizon (11:27:46): I apologize, there is not a way to have you contact the person you spoke to previously. However, I am reviewing what I can do for you at this time.

ME (11:28:32): the agent i spoke with last night said he would get the specialist that I spoke with on June 15 to follow up with me
ME (11:28:53): can you do the same?

Verizon (11:31:23): I am showing that the follow up was created. However the agent closed the FOllow up.
ME (11:31:51): understood. so can you re-create the follow up?

Verizon (11:31:56): I definitely understand your concerns.
Verizon (11:33:06): However, I am unable to create a new follow up for this issue. I can however do all that I can to review the available promotions we currently have.
ME (11:33:25): go for it

Verizon (11:33:31): Please allow me a few more moments to review the available discounts with adding TV to your account.
Verizon (11:38:11): Thank you for your patience.

ME (11:43:15): I haven’t heard from you for a few moments. Would you like to continue chatting?

Verizon (11:44:45): I am showing a great bundle for our Custom TV and Internet speed of 100/100Mbps with a 2 year term agreement.
Verizon (11:44:55): I am still reviewing the pricing information.
Verizon (11:46:36): However, you will have to rent our TV equipment.
ME (11:46:53): price?

Verizon (11:47:03): I am showing the estimated monthly total would be $99.20.
Verizon (11:47:24): My I confirm we have the correct email address on file?

ME (11:47:26): just to give you some background. i’m looking to save money
ME (11:47:37): i was paying $65
ME (11:48:03): it jumped to $85 after a year because the HBO promotion went off at that time
ME (11:48:19): i don’t use HBO
ME (11:48:29): just the internet
ME (11:48:47): my call on the 15th was to reduce the amount i was paying
ME (11:49:16): i am looking to get my own modem/router so i don’t pay an additional $10 a month
ME (11:49:38): definitely don’t want to rent additional equipment from verizon
ME (11:50:04): the specialist i spoke with on June 15th was actually helpful
ME (11:50:13): which is why i requested a follow up

Verizon (11:50:38): I am showing your estimated monthly charges with internet only will be around $70.58 with the order that was placed previously.
ME (11:50:46): i am still very confused and frustrated as to why that follow up was not done and cancelled/closed.

Verizon (11:51:26): I am not showing an HBO subscription on your account any longer.
ME (11:52:02): that was the original package i had which was the cheapest deal that i could get in order to get internet

Verizon (11:52:37): Your estimated bill amount for 7/9 will be $60.07.
Verizon (11:54:07): With a Tv bundle you will receive over $45 in promotional discounts.
ME (11:54:26): and we’re done

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A Long Time Ago


June 22, 2016 | Posted in Uncategorized | By

A History of the Atkins – Paynter and Allied Families

(From 1980 to 1989)

I can remember, many years ago, my grandmother, Adelia Jackson Paynter Atkins, taking me on her lap and telling me stories. Her favorite beginning: was, “A LONG TIME AGO”. It is to her memory that I dedicate this book.


Researching the Atkins family and its numerous branches has been very time consuming and tedious undertaking but, at the same time, a most rewarding experience. It all began in 1980. With a total lack of family records, handed down from one generation to the next, it was begun with an absolute blank. I had previously talked with my father, Rev. Robert A. Atkins, before his death in 1977, at which time I asked if he would, as he could recall, make notes of anything he could remember concerning the older members of the family. All he knew was that his grandfather was called Pat and that his grandmother was known as Pliny. He thought she was Pliny Watkins. This we later found to be incorrect. We definitely know she was Paulina (Pliny) Lawson. This lack of information made me more determined than ever to solve the mystery of who we were and where we came from.

Knowing that before Joseph Henry Atkins moved his family to Richmond in 1912. Mecklenburg County, we began to retrace the Atkins footsteps. What we were able to learn in Mecklenburg County led us over into Charlotte County. Charlotte County records proved to be a goldmine of information. It was at this point that we decided to follow wherever the trail led. This meant following the trail from Charlotte County to the counties of Amelia, King and Queen, Gloucester, Charles River (York County) and eventually James City County and Jamestown itself.

Only after we had gotten into our research did we realize how ill-prepared we were in “know how” for the job that lay ahead. As a result we entered into a learning process which entailed the study of old laws, legal terminology, the use of unfamiliar words and phrases used in the early days of Virginia, as well as how to find and use old court records. Some of the difficulties we encountered were the lack of some records in all counties, and in the case of “The five burned counties” (New Kent, William, King and Queen, Hanover and Caroline) there were very few records prior to 1864, all early records having been destroyed during the Civil War. Therefore, in these counties we had to rely on Minister’s marriage, death and baptismal records.

Then we discovered other problems: There were no official requirements for marriage, birth and death records prior to 1853. Census records did not give names other than that of the person giving the information, before the 1850 census. In very early wills the first son was considered the lawful heir, therefore, names of other children were often omitted. Very often the wife’s name was not used, only to be referred to as “my wife”. Therefore, it was necessary to reconstruct families from wills, deeds and other court records involving other members of the family. We often found names of members of our family by studying other family lines. Early ship passenger lists were used. Hundreds of books were searched for the slightest clue. Old church cemeteries were also visited.

As a result of this research the various branches of the family began to emerge and fall into place. When we had finished, we had traveled approximately sixty thousand miles here in Virginia and North Carolina. Searched the records in forty-three counties, returning to as many as ten or twelve times, and spent seventy or more days at the Virginia Historical Society Library and the State Library in Richmond. Not only have we searched for our family lines, but, in addition, have located the lands they owned and many of the houses they lived in, as well as the graves in which they were buried. One of the greatest rewards was being able to personally visit many of these places.

Along the way we discovered many relatives we never knew existed. The real delight was in meeting these people, visiting in their homes and forming new family ties.

In all, there have been twenty-eight branches of the family researched. Each will be dealt with in separate chapters. All came into the Colony in the very early stages of it’s formation. Many were actively involved in this formation. In a letter from John Rolfe to the King in 1615/1616 are found listed as among the first families of Virginia, the names of Atkins, Myrick, Rivers and Graves. Not included in this letter, but according to record, the Yeardleys, Buckes and Lawsons were also here. All of these were in our direct family lines.

The early colonists endured many hardships. In 1609 a group of nine ships, which made up the third supply, sailed from England. They were caught in a terrific storm at sea. Some ships were lost. One, the Sea Venture, was so badly battered by the heavy seas that it ran aground on the reefs of the Bermuda Islands. Ten months later, after having converted the material salvaged from this ship to two smaller ships, it’s passengers finally reached Jamestown. While waiting for the third supply to arrive, this period became known as “the starving time”. The settler’s crops had been poor. The Indians were a constant threat. Disease was prevalent. In some instances some of the settlers had resorted to cannibalism.

This was not the only trying time the colonists experienced. It is said, that from the time the first ships left England in December of 1606, to February of 1624, that out of a total of 7,298 immigrants to Virginia, 6,040 had succumbed, or six died for every one that lived. There were only 1249 persons left in 1624. As late as 1633 it is estimated that only twenty percent of new arrivals survived the first year.

In may of 1610, when the third supply finally reached the mouth of the James River, the small band of colonists had abandoned Jamestown and were headed back to England on crude ships they had built. Upon meeting this group of ships, laden with new supplies, they returned to Jamestown with new hope and determination, never to turn back again.

From the time the first settlers landed at Jamestown in 1607 the threat of the Indians had been constant. Because of their treachery, the colonists had to be continually on guard. The leader of the colony did much to educate and convert the Indians to Christianity. One of the leaders of this movement was George Thorpe, one of our direct ancestors. For awhile it appeared the Indians were accepting this new-found peace. They worked closely with the settlers, showing their friendship in many ways. Feeling safe, the Indians were allowed to roam freely about the plantations and villages, such as Jamestown and Berkley Hundred, often sharing meals in the white settler’s homes.

Then on Good Friday. March 22, 1622, tragedy struck again. This was the day of the great Indian massacre. In many instances seemingly friendly Indians, in the act of eating breakfast with the colonists, suddenly rose up, with table knives, kitchen utensils, the settler’s own guns, or anything else they could lay their hands on, murdered men, women and children as they ate. Before the massacre, there were only 1240 people living in Virginia. Of these, 347 were killed, leaving only 893. At least six of those killed were our ancestors. It is possible there were more but these are all we have been able to find record of. These six are named in section three in military records. For awhile, after the massacre, peace prevailed once more.

In 1644 another massacre occurred. This time it was centered on the next peninsula to the north in the present counties of Gloucester, Mathews and Middlesex. There had been settlers on the north side of the York River for some time but after the massacre, they were moved to safer areas. Only after 1649 was it safe to renew the settlement of this area.

Our ancestors, having survived the hardships and playing the part they did in the formation of this country, have left us a heritage of which we can be justly proud. The chapters which follow, of the various lines of our family will give, in detail, the place each member occupied and the part they had in the total story.

Until we began this research, I had no special feeling about our family. It was as if our particular segment of society was just drifting around in space. A feeling of being unattached, living in our own small world. After losing yourself, which you actually do, in the hours upon hours of research and study, the miles of travel, the searching through records dealing with the intimate parts of their lives, discovering and talking with members of the various branches, you come to feel that you know each person mentioned in this history personally. When you walk on the soil they tended, visited the houses in which they lived and even stood beside the graves in which they were buried, over three hundred years ago, a feeling of awe surrounds you. Such was the experience of looking down upon the tomb of George Yeardley in the church at Jamestown, or standing beside the graves of Patrick Atkins, Paulina his wife and Dosha his mother, in the little cemetery at Mt. Auburn Church. It gives one a feeling that is indescribable. A feeling of attachment, of belonging. There is no better way of describing such feeling than to use the one word, “Roots”.

Every effort has been made to bring to the reader a true and accurate account of the history of the Atkins and related families. It has been our policy, from the very beginning of our research, not to accept anything which could not be proved. Information on numerous other branches of the family has been discarded due to the lack of recorded and sufficient proof. Any discrepancies which may be found in this writing would be due to errors in the records we searched or in previously published accounts concerning the various branches of the family. Several mistakes have been discovered and corrected as a result of our research.

This book will be divided into three sections. Using the marriage of Joseph Henry Atkins and Adelia Paynter as the dividing point. Section ONE will deal with the Atkins side and its branches. Section TWO will be devoted to the Paynter side. This has been done in order to make it less confusing to the reader in the event they are interested in only one side of the family.

After our research was completed, certain groups of statistics began to emerge. They are included in the individual family lines. However, it is easy to overlook them as you go from one line to another. We felt it would be more interesting and meaningful if they were grouped in one separate category. These will be presented in Section THREE.

NOTE – The wording, in some instances, as well as the spelling, throughout this book, may seem to be incorrect. However, it is purposely being used in this writing just as it appeared in the original documents, or of the time this information was written.

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Tomcat 7 With Serlvet 3 Annotations – Note To Self


January 11, 2013 | Posted in Uncategorized | By

I made a quick web servlet application that uses the new annotations available (like @WebServlet) and had everything working just fine until I did something rather bone headed. I am using Maven for my dependency management and from the command line I was using the following command to create a WAR file for deployment:

$ mvn clean war:war

This works absolutely fine and creates the WAR file as expected but when I would deploy the file on Tomcat 7 the application would start successfully but none of the servlets that I had created with annotations would show as being registered with the application and I would get a 404 when I tried to access them. So, after researching and looking at adding things into the web.xml I finally figured out what I was doing wrong. If you know Maven better than I do you probably already know the problem.

When I ran the above Maven command it would delete the ‘target’ directory and then recreate the WAR file from the resources needed for the web application. One critical thing was missing from this sequence of Maven events – and that would be the compilation the application’s source files. The ‘clean’ command was deleting the ‘.class’ files and the war:war command does not auto-magically know that they are not there and compile them for you. So, the Maven command that should I should run from now on for this application is:

$ mvn clean compile war:war

Hopefully this helps me remember how to do things correctly and might save someone else out there some headache as well.

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Using a Non-Standard Port With Subversion


August 31, 2012 | Posted in Uncategorized | By

This post is more of a note to myself more than anything else but finding the answer to this problem has been a thorn in my side for a while so I have decided to write it down for future reference.  It may serve as something useful to someone else as well so I am publishing this in my blog too.   Here is the basic issue:  I want to read/checkout/commit/whatever against a remote subversion repository using ssh+svn.  To do this I should be able to use a simple command:

$ svn co svn+ssh://wally@
svn: E210002: Unable to connect to a repository at URL 'svn+ssh://wally@'
svn: E210002: To better debug SSH connection problems, remove the -q option from 'ssh' in the [tunnels] section of your Subversion configuration file.
svn: E210002: Network connection closed unexpectedly

As long as the port for ssh is the default (port 22) then there is no problem and life is good.  As you can see above this is not the case for me.  Why? Well, for some crazy reason (security in my case) the port for ssh has been changed from the default port.  Finding the right key words to Google might be elusive and, like me, you will eventually be kicking and screaming at the computer asking why it hates you so much.  To fix this problem one would think that you could specify the port to use in the URL like so:

$ svn co svn+ssh://wally@
svn: E210002: Unable to connect to a repository at URL 'svn+ssh://wally@'
svn: E210002: To better debug SSH connection problems, remove the -q option from 'ssh' in the [tunnels] section of your Subversion configuration file.
svn: E210002: Network connection closed unexpectedly 

Using the typical pattern for URL format (protocol://user:host:port/path) I expected the above command to work but at least with my svn client this is not the case.  I do remember spending some time researching this quirk and I believe that there are some differing implementations of the supporting svn libraries and basically specifying the port in this manner is not supported.  FYI – the client I am using is the command line subversion tools available via Cygwin.

So how do I get around this irritating problem?  First things first – read the error message for clues.  I did not initially realize this but the hint of “[tunnels] section of your Subversion configuration file” is exactly what we need to use to in order work around this issue.  It should be obvious that Subversion has a handy dandy configuration file that allows for tweaking of run-time settings but I have usually been fine with the out-of-the-box defaults.  Using svn over ssh is relatively new to me in my development process (I have usually accessed svn repositories over http or https) so using tunneling like this was new as well.  After gleaning the necessary configuration from the web I added two lines to my Subversion configuration file:

$ cat $HOME/.subversion/config
sshtunnel = ssh -p 2222

That’s all that is needed really. This defines a new tunnel that I can use with svn and specify whatever I want – here I just specify the different port. Now I can connect to my remote subversion repository just like I wanted in the first place but with just a small twist:

$ svn co svn+sshtunnel://wally@

Many thanks to Per Olsen of Denmark for being the blog where I finally found the answer to this problem.


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Redmine + Gitolite


August 24, 2012 | Posted in Uncategorized | By

I finally got the repository browser to work happily in Redmine for my git repositories which are setup through gitolite. I kept getting an error when I would go to the “Repository” tab for my projects which said:

The entry or revision was not found in the repository.

Well, thanks to a kind user sharing his knowledge on Stack Overflow I now have all of my git repositories as a working part of my Redmine project management web site! To most this is probably not a huge deal but it was an annoying thing to me and now I am happy because it is working like it should 🙂

Here is the magic that makes this happen…

Edit the .gitolite.rc file which should be located in your git user and add this towards this top:

$REPO_UMASK = 0027;

Make sure that the user that is running your web processes is in the right group (i.e. gitolite) and then recursively add read and execute permissions on the repositories directory for the group:

chmod -R g+rx $HOME/repositories

Reference Link:

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The Last Crusade – GC2M066

April 18, 2012 | Posted in Geocaching, Geospatial | By

This is a great example to other geocachers out there for inspiration of assembling a wonderful geocaching experience. The initial find is simple enough but from there thought and effort will challenge the explorer and lead them through an amazing theme-based journey. Not to mention … how could you go wrong with an Indiana Jones and The Last Crusade geocache?

Picture 1 – Once you find the ammo box you will see that it is marked with a symbol used in the movie called the grail cross. It was the symbol of those that protect the Holy Grail in the movie.

Picture 2 – Inside the ammo box you will discover the Grail Diary of Dr. Henry Jones.

Picture 3 – Inside the book you will first see the shield of the knights templar.

Picture 4 – On the next page is what appears to be a drawing of a knights templar and on the side of the figure are these markings – “MCM.LXXIII” and “MGM.VXIXLLV”. The guess is that these would be Roman Numerals and could possibly be coordinates of some sort but the “G” in the second one is confusing because the letter “G” is not a valid Roman Numeral. Maybe MCM.LXXIII = 1900.73 and MGM.VXIXLLV = ???.79 … perhaps this is 1973 to 1979?

Picture 5 – X.DCCCXXXIII = 10.833 and XXXII.DCVI = 32.606

Picture 6 – “tres numero erit probations” = three in number, shall be proof. Challenges will number three.

The Holy Place N 31 46.702 E 35 13.792

The QR Code contains the text “X marks the spot”

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The Body Electric – GC2M066

April 9, 2012 | Posted in Geocaching, Geospatial | By

I like the puzzle geocaches that folks will put out there. This clever one uses binary to tell you how to get the coordinates and will lead you directly to the cache. So, if you know how to read binary then read this.

01010100 01101000 01100101 00100000 01100011 01100001 01100011 01101000 01100101 00100000 01101001 01110011 00100000 01101100 01101111 01100011 01100001 01110100 01100101 01100100 00100000 01100001 01110100 00100000 01001110 00100000 00110011 00110111 00100000 00110001 00110110 00101110 00110110 00111001 00110101 00101100 00100000 01010111 00100000 00110000 00110111 00110110 00100000 00110100 00110100 00101110 00110101 00110100 00110010

If not, then you need a binary translator. I’m sure you can figure it out … or I could just give you a spoiler:

“The cache is located at N 37 16.695, W 076 44.542

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My First Mission Trip

April 7, 2012 | Posted in Uncategorized | By

To Those That Visit My Website:

I will be heading down to Ensenada, Mexico to build a house with my brother and sister (and about thirty more people) in June 2012. I’m sure it will be a fun time to reunite with my siblings since we all live apart from one another these days but it will be even greater to see God at work through throughout this experience. What will we be doing, you ask? Well, the group that is going will split into three teams and each will build a modest house for families in need within a week’s time.

So, why am I writing about this on my blog? First of all, it’s not free to travel down there and to build a house so I am asking for donations if you feel lead to give. If you do feel like donating to this cause then please use the PayPal button to send as little or as much as you would like. More importantly than money is that if you feel lead to pray for myself and the team that is travelling along with those that we will encounter – please do. I also posted the letter that I am sending out to friends and family if you would like to read that for more details.

Thanks in advance for your thoughts, prayers and generosity. If you have any questions please leave a comment on this thread.

Wally Atkins

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Experts Exchange BETA – Version 10

November 9, 2011 | Posted in Computers, Web Stuff | By

I don’t know if I have mentioned Experts Exchange on here before but I used to be an avid user and contributor to the site. Well, to their credit they are moving along with technology and have upgraded their site once again. They have a beta version that is open to private invite only so here is a way to check it out if you are interested.

Small Experts Exchange VIP Badge

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Beagle Boys Reference

September 24, 2010 | Posted in Uncategorized | By

When was the last time that you sat down and enjoyed the adventures of Duck Tales or came across a reference to the Beagle Boys? Well, for me … once again SlashDot has provided a nostalgic look back into my youth with a crazy story of burglars over in France. I will have to do some more research when I get a chance to try and find the exact episode that this appeared in but there was a very similar scenario where the Beagle Boys used a vacuum to steal gold and money and surely it must have been the inspiration for this group.

Anyway, here is a grab of the post and link to the Vacuum Burglars article on Slashdot:

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